People are our most valuable asset and nurturing their capability is at the core of driving business excellence and meeting the demands of a Transforming India. To improve the profitability and efficiency of the Bank, our concerns are also towards improving our productivity. We are directing our efforts towards this by imparting continuous training on skill development and enhancing job knowledge. This will empower us to offer excellent customer service and aid us in achieving our targeted performance. In this connection, we have established a state-of-theart “State Bank Institute of Leadership” (SBIL) at Kolkata, for imparting world class training to senior executives of the Bank. In addition to this, we also have a robust enterprise wide training system, which caters to all employees of the Bank and prepares them to stay ahead of the curve. Specialised in house training establishments in the areas of Credit, International Banking, Risk, Marketing, Rural Banking, IT, Leadership and Human Resources, among others, have been created to ensure that the Bank’s training systems is in sync with its growing needs.

During the year, we implemented a reward and recognition scheme which seeks to reward high performers. Performance Linked Incentives have also been rationalised and dashboards are provided to all employees to help them track their own progress. We are targeting to bring over 95% of our employees under measurable roles to streamline their performance evaluation objective and ensure their systematic career development.

Our thrust is on identifying potential leaders and investing in their development, in order to create a leadership pipeline for succession. In addition to this, with streamlined recruitment process, average age of officers and associates are declining. The Bank aims at inducting young members while maintaining the overall manpower at optimal level, based on profit and cost projections.

As the Indian economy is witnessing a transformation, we are making ourselves more agile on the path of innovation and knowledge. This ensures that we are future-ready for India’s journey of transformation.